What to expect


An orientation meeting with the Centre Manager/Coordinator is a great opportunity to develop a relationship with your service. Your initial tour and orientation of the service allows you to become familiar with our service and staff. This also enable time to discuss your enrolment form and for you to provide us with information about your child, your family and your expectations. Effective communication is essential in a partnership approach and parents are asked to maintain regular communication with the staff. Staff are always willing to discuss your child’s health and development, strengths and interests with you and this can be done informally or a formal appointment can be made if the need arises.

what to bring

We adopt the SunSmart policy during September – April. Please ensure your child brings with them a sun-smart bucket hat in summer and a warm hat for outside play in winter.

Please ensure all clothing items are clearly marked with your child’s name..

If you have any further questions about what to bring, please read our Family Handbook or contact 

*All programs aim to be NUTELLA & NUT FREE. For further information please refer to our Food and Nutrition Policy on site or on our website.


Only medications prescribed by a medical practitioner or by a pharmacist with a chemist dispensing label will be administered. The medication must be in the original bottle or container with the child’s name, dosage details, health professional/pharmacist name and the most recent prescribed date clearly labelled.

Parents are advised that sick children who are receiving medication must have completed a full dose over a 24-hour period before recommencing care.

If a child requires medication to be administered during their time at the YMCA please review our Family Handbook for instructions on the processes we are required to complete.


Your child’s immunisation record or Immunisation Exemption Certificate needs to be provided to the Coordinator upon enrolment at the Centre and when updated. It is your responsibility to ensure your child’s records are maintained by informing the Children Service Coordiantor of updated immunisations schedules.

It is also your responsibility to ensure the Family Assistance office has the relevant information as required to ensure access to Child Care Benefits is not interrupted.

Information is available at the Centre regarding immunisation schedules for both children and adults and is available in a variety of languages.

The service also maintains information on all staff’s immunisation status.

drop off

All children must be signed in and out of the service by the legal guardian or as authorised on the child’s enrolment form, and include the time of departure. Please ensure you speak to a staff member when collecting your child so that they are informed of your child’s departure. Where parents have informed the service of a specific person who will be picking up their child, and the specified person changes, parents are required to telephone the service to inform the staff. The person collecting the child must provide photographic identification such as a current driver’s licence as proof of ID. Only people who are authorised by the parent in writing on the enrolment form can collect the child from the service. On departure the person collecting the child must also ensure they co-sign any authorisation that has been made for the administration of medication or for any injury/accident that has occurred.

A parent diary is available for communication of any parent notes for the staff that day.

Please don't hesitate to speak with your educator or Children Service Coordinator, if you feel that you or child need assistance with coming in or leaving the Centre.